Return and Refund Policy
Effective date: September 29, 2026
TMV Café Radio wants every coffee and tea order to arrive correctly and in good condition.
Food and beverage products
Because coffee and tea are consumable products, we do not accept physical returns or exchanges for preference changes or customer ordering errors, except where required by applicable law.
Damaged or incorrect orders
Contact us at tmvcafe@gmail.com within 14 days after delivery if an order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs when reasonably available. After review, TMV Café Radio will provide an appropriate replacement or refund.
Lost packages
For packages reported lost or undelivered, we will review tracking information and request a carrier investigation when appropriate. After that review, TMV Café Radio will determine whether a replacement or refund is appropriate.
Address errors
Customers are responsible for providing a complete and accurate delivery address. We will make reasonable efforts to assist, but replacement or refund is not guaranteed when an order cannot be delivered because of incorrect or incomplete information supplied by the customer.
No physical return required
For food safety and quality reasons, opened or delivered coffee and tea should not be mailed back unless TMV Café Radio specifically instructs otherwise.
Consumer rights
Nothing in this policy limits any rights or remedies available under applicable consumer-protection law.
Contact
Email tmvcafe@gmail.com with your order number and the issue.